Friday, April 18, 2014

GM Recall Frequently Asked Questions

GM Recall Frequently Asked Questions
BAY CITY, Mich.– The General Motors recalls have taken the internet by storm. Everyday you're seeing countless new headlines about the stressful situation and it can be hard to keep it all straight while maintaining an understanding of what is going on in the first place. We want you to know that we are here to take care of you and make sure that you are safe when you hit the road. We are working to service your vehicles and address your concerns to the best of our ability as we continue to learn more about the situation each and everyday. If questions about the recall running through your head, take a look below and some of the GM Recall Frequently Asked Questions and if you don't see what you're looking for, we will try our best to answer any question you may have!

Frequently Asked Questions for Ignition Switch Recall 13454 & 14063 

Q1. Is my car safe to drive before the ignition switch is replaced?
A1. Yes. The GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, the vehicle is safe to drive. 

Q2. Which vehicles are involved?
A2. All 2005-2007 Cobalt, 2007 G5, 2003-2007 Ion, 2006-2007 HHR, 2005-2006 Pursuit (Canada), 2005-2006 Pontiac G4 (Mexico), 2006-2007 Solstice, and 2007 Sky vehicles are involved in the recall.

Q3. Why weren’t all of the vehicles (Ion, Solstice, Sky, HHR) included initially when the Chevrolet Cobalt and Pontiac G-5 were recalled?
A3. As we continued to review the overall situation, we decided to recall the additional vehicles. Customer safety is paramount to GM.

Q4. Customer owns a Saturn or Pontiac. Where should they take their car to have the recall repair performed?
A4. Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repair.

Q5. Why did it take so long between the first report of a field incident and recalling these vehicles? Why did GM wait 10 years to recall?
A5. We are deeply sorry and we are working to address this issue as quickly as we can. Customer safety is paramount to GM. Given our present understanding of the recalled vehicles’ ignition switch torque capabilities, we have announced a recall.

Q6. Will anything out of the ordinary be done to reach customers since these vehicles are older and likely are in the hands of second or third owners?
A6. GM is undertaking diligent efforts to reach affected customers. Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will subsequently get a second letter in early April informing them that they can contact dealers to schedule repair appointments.

Q7. When can customers reasonably expect to be able to get their cars fixed?
A7. We expect the first parts to be available in early April, with parts availability improving as time goes on. We will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. Additionally, we are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand.


Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter in early April informing them they can contact dealers to schedule repair appointments.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q8. Will customers have to pay for the repair?
A8. The repair will be done at no charge.

Q9. What exactly is the repair? How long will it take?
A9. The ignition switch will be replaced. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of less than an hour.

Q10. Will customers be able to get a loaner or rental vehicle while my car is being repaired?
A10. Yes this is possible. Once customers are notified that the parts are available, they are requested to contact their dealership to make an appointment and discuss this with them.

Q11. Where will the notification letters be sent?
A11. The current owner information from your state vehicle registration will be used to mail out customer communications related to the recall.

Q12. Why did you inform me about the recall prior to having the parts available?
A12. Everything we are doing is guided by one unwavering principle: do what is best for our customers. Customer safety and satisfaction are at the heart of our business. We also wanted to advise customers that until the safety recall repair has been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on their key ring.


Moving forward, we will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. Between March 7 and March 11, 2014, GM mailed owners a letter informing them of the recall. Customers will receive a second letter in early April informing them how, and when, they can contact their dealers to schedule a repair appointment.

We expect to have parts available in early April.

Q13. What does the following statement mean – we will work with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall? 
A13. GM and our dealers will work with each customer individually to minimize inconveniences they could experience until the recall repair is made to their vehicle, up to and including providing a rental or loaner vehicle, where appropriate.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q14. What if customer references the USA Today news article that stated issue has occurred even when driver did not have a heavy key chain?
A14. Until the safety recall repair has been performed, it is very important that customers use the ignition key with no additional items (including the key fob) on the key ring. There is a risk, under certain conditions, that your ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Please understand that we are working diligently to provide a solution to our customers as quickly as possible.

Q15. What constitutes a “jarring event?”
A15. Jarring could occur in an off-road condition, such as hitting a bump on rough terrain. We have not seen it occur with a pothole but it could.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including the key fob) on the key ring.

Q16. What car will customers get as a rental vehicle? Will you be giving out foreign car rentals?
A16. We will be working with customers on an individual, case by case basis to minimize inconvenience associated with the recall. The type of vehicle each individual receives as a loaner will vary based on supply and demand. Our intent is to provide a GM rental, however strains on demand may result in rental vehicles from outside the GM lineup.

Q17. If GM provides me with a rental car until my vehicle can be repaired, where will my vehicle be stored?
A17. In most cases, the dealer will keep your vehicle onsite. However, if the dealer cannot safely store your vehicle, with agreement, the customer may be asked to retain possession and not drive it until the required repair is completed and the loaner is returned.

Q18. Why do the involved VINs appear in IVH if the recalls have not been released?
A18. All involved VINs were updated on March 10, 2014 to assist dealers with responding to customer questions. A repair procedure and part availability details will be provided in early April.

Q19. What part of the car is involved with this recall?
A19. The recall repair only involves the replacement of the electric ignition switch. The ignition key and ignition key cylinder are not involved. While other product issues such as an ignition key that sticks or binds are not part of the recall, we would be more than happy to look into those issues if you’re experiencing them, as well.

Q20. How should underage drivers be addressed?
A20. In some states there are age restrictions that limit the ability to obtain a rental or loaner vehicle. In such cases, a legal parent or guardian will be required to sign the vehicle rental contract and take full responsibility for the vehicle. Additionally, in some states drivers under a certain age may be required to pay a premium rate to rent or insure a vehicle. To address these situations, GM will cover these additional expenses.

Q21. What if the customer indicates that they are afraid they will have the failure based on what they are hearing in the media, or don’t feel safe driving their car, or cannot wait for parts to arrive? 
A21. For situations where a customer may be concerned about operating their vehicle and is requesting alternate transportation, dealership service management is empowered to place the customer into a courtesy vehicle until parts are available to repair the vehicle. See Bulletin 07-00-89-037 for courtesy transportation guidelines. Service management must document their approval for courtesy transportation by submitting their authorization via the Dealer Aftersales Empowerment Portal. Utilize labor code 9100387 and provide a brief comment noting the customer’s concern in the “additional comments’ field, using 00 (unknown) for the estimated days of rental. Once the form is submitted, an email confirmation will be sent to your District Manager, Aftersales.

Q22. What if customer calls indicating they are experiencing the condition, or have just experienced the condition? What if towing is required?
A22. For those customers who request that their vehicle be towed, dealer service management must contact Roadside Assistance to request towing on behalf of the customer under Safety Recall 13454 or 14063. Be certain to have the customer Vehicle Identification Number, contact information and vehicle pick up address to provide to Roadside Assistance. 

Roadside Assistance can be contacted at 855-381-5826. This is a dedicated number which has been established just for this recall.

Until the safety recall repairs have been performed, it is very important that customers use the ignition key and nothing else (including fob) on the key ring.

Q23. What if customer calls indicating they have been in an accident related to this condition?
A23. As with any accident, it is important to call 911, if necessary, and notify the police. If the customer thinks the accident was caused by this condition, the customer should be forwarded to GM Product Assistance Claims (PAC). Please call 1-800-231-1841, press prompt #2 then prompt #3 to open a PAC case on behalf of the customer.

Q24. What if customer indicates they do not feel safe and would like their vehicle bought back?
A24. Please explain that we understand their concerns. General Motors is not offering repurchase as a remedy. To assist dealers in helping customers who are involved in this recall that request assistance, we are announcing a special cash allowance in the amount $500 available when these customers purchase or lease a new 2013 / 2014 / 2015 model year Chevrolet, Buick, GMC or Cadillac. This special cash allowance must be passed on to the eligible customer at the time of the transaction. The special cash allowance is not transferable and is intended to assist those customers who are unhappy and may want to trade out of their vehicle or buy a new GM product. Advise customers that at this time, the special cash allowance is effective through April 30. GM will not market or solicit owners using this allowance. We ask that Dealers do not market to or solicit these customers either. This special cash allowance is not a sales tool; it is to be used to help customers in need of assistance.

Please reference Program Number 14-40AAQ for details.

Until the safety recall repairs have been performed, it is very important that the customer use the ignition key and nothing else (including the key fob) on the key ring.

Q25. What if customer indicates they have had previous repair expenses related to the ignition switch, or have incurred expenses to repair the ignition switch in a vehicle they no longer own? 
A26. Customers will be reimbursed for these repairs. The letter advising customers that parts are available for the recall repairs will also include instructions on how to request reimbursement for ignition switch repairs they have paid for. Customers should follow these instructions to request reimbursement. 

Note: If the vehicle previously had the ignition switch replaced, it still must be replaced again as part of this recall.

Q27. What if customer references a letter they received in 2012 regarding ignition lock cylinders? Is this the same thing?
A27. No, it is not. Try to confirm that they are owners of a 2008 Cobalt, 2008/2009 HHR, or 2007 G5. Also, please confirm that the letter they’re referring to involves Special Coverage #12089, regarding a binding ignition lock cylinder. If so, explain that this particular field action involved a different part than the ignition switch in this recall.

Q28. When will the recall be listed in vehicle history? 
A28. Information was loaded in Investigate Vehicle History (IVH) on March 10, 2014. 

Q29. What if the customer got into a rental on their own and wants reimbursement from GM?
A29. Unfortunately, General Motors cannot reimburse customers for rental cars procured outside of the GM system.

We understand that the recent GM recalls are stressful and inconvenient. Just know that we are doing our best with the parts and information that we have to make this process as smooth as possible. We're always here for you! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706. For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Wednesday, April 16, 2014

Getting an Oil Change at Graff Bay City

BAY CITY, Mich. – Did you know that it's super easy to drop off your vehicle at Graff Bay City for an oil change? It is our goal to make your service experience as enjoyable as it possibly can be and that includes the drop off process!

When you get an oil change at Graff Bay City, all you have to do is pull up to our oil change lane on the side of our building on Wilder Road, pull up to the doors and one of our team members will let your right in! No waiting, or trying to figure out where to go. And to make it even easier, we show you exactly what to do in the video below!

Getting an Oil Change at Graff Bay City:


Plus, we want to help you save some green on your vehicle maintenance too. Make sure to check out our service specials and coupons for the latest deals! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706 and we can help you find just the convertible for your needs! For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Monday, April 14, 2014

2015 Chevrolet Corvette Z06 Convertible Introduced

2015 Chevrolet Corvette Z06 Convertible Introduced

BAY CITY, Mich. – Ahead of its expected New York Auto Show Debut, the brand new 2015 Chevrolet Corvette Z06 Convertible was introduced, becoming one of the most capable drop-tops on the market! For the first time since 1963, you will be able to enjoy open air driving in the most powerful convertible ever produced by Chevy!

The 2015 Chevrolet Corvette Z06 Convertible introduction is particularly significant because until recently, an open roof model wasn’t possible for a vehicle with this much capability. The lightweight structures just weren’t strong enough to handle the supercar’s braking, cornering, and acceleration. In fact, the last time a convertible Z06 was offered from the factory was in 1963! However, thanks to today’s advancements in computer-aided engineering, metallurgy, and manufacturing techniques, the aluminum chassis of the newest Corvette Z06 is 20 percent stiffer than previous models, making a drop-top possible!

2015 Chevrolet Corvette Z06 Convertible Introduced

Neither performance, power, nor precision are sacrificed with the Z06 convertible either. The only difference between the coupe and convertible models are the provisions for mounting the power folding top which required the seatbelt mounts to be repositioned and the trans and differential coolers to be relocated to the underbody. So pick your preference out of the four colors available for the thick fabric top, three basic configurations: Standard, Carbon Fiber Aero Package, or Z07 Package, and then get ready to make the most of the Z06’s 625 horsepower made possible by the new LT4 6.2-liter supercharged V8 engine.

Summer is on the horizon, which means there is no better time to get your hands on a convertible that has what it takes to help you find new roads! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706 and we can help you find just the convertible for your needs! For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Tuesday, April 8, 2014

Egg-cellent Easter Treat Ideas

BAY CITY, Mich.– Do you hear that? It's the Easter Bunny hopping his way into town! Easter is just around the corner, which means it's time to get festive! Whether you like to go all out with decorations or prefer to keep it low key with a few Egg-cellent Easter Treat Ideas, these recipes are sure to be a hit with all your family and friends! The best part is that all of these recipes are so easy, you don't really even need directions!

Egg-cellent Easter Treat Ideas


Egg-cellent Easter Treat Ideas


Chocolate Dipped Peeps
You'll need:
1-2 packages of Peeps
1 package white or chocolate candy melts
Sprinkles

Who doesn't love Peeps? They're a classic Easter treat! But have you ever thought about taking them to the next level? Throw your candy melts in a microwave safe bowl and begin to melt them in 30 second increments, stirring in between each session. Once melted, you can begin dipping the bottom half of your Peeps in the chocolate then allow them to set on wax paper. However, if you want to add sprinkles, make sure you add them before the chocolate sets!


Egg-cellent Easter Treat Ideas



















Bunny Bait
You'll need:
2 cups pretzels
1 bag popped white popcorn
1 package white melting chocolate
1 bag festive M&M's
2 cups Chex cereal
1 container colored sprinkles

Whether you're trying to get the Easter Bunny's attention or just love a great sweet and salty snack, Bunny Bait is for you, and it's super easy to mix up! All you have to do is spread out your pretzels, popcorn and Chex cereal on a sheet of parchment paper and then drizzle them with the melted chocolate, making sure to mix it all together so the chocolate is evenly distributed. Top with sprinkles and then let it all cool. Once it has cooled, break into pieces and throw it into a big bowl with the M&M's!


Egg-cellent Easter Treat Ideas



















Egg Nests
You'll need:
1 package chocolate candy melts
2 cups pretzel sticks, broken up
Spring M&M's or speckled eggs

What's better than the springtime sound of birds chirping? This spring treat channels that positive feeling! Use the 30 second interval microwave method mentioned above (or a double broiler if you want to get fancy) to melt your chocolate. Then stir in your broken up pretzels, evenly coating them all. Spread out some parchment paper and begin to form little nests out of the chocolate-covered pretzels. Once they have completely set, top with your "eggs"!


Egg-cellent Easter Treat Ideas



















Chocolate Dipped Rice Krispie Treat Eggs
You'll need:
6 cups Rice Krispies cereal
10oz mini marshmallows
1/4 cup butter
1 bag chocolate candy melts
Sprinkles
Egg-shaped cookie cutter

Last but not least, if ooey-gooey sweetness is your weakness, then don't waste another minute before mixing up these Easter eggs! Make a batch of Rice Krispie Treats and then go to town with your cookie cutter! Then you can either use some of your leftover melted chocolate from above, or melt some more to begin dipping the eggs half way, or all the way if you're feeling crazy. Top with sprinkles and you've got a festive treat on your hands!

We love to get in the spirit every time a holiday rolls around! What are your favorite Easter treats, or what would you like to see us make for the next holiday? Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706. For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Wednesday, April 2, 2014

Get Your ArtClash 2014 Tickets

Get Your ArtClash 2014 Tickets

BAY CITY, Mich.– So you've been hearing us talk about ArtClash 2014 coming up at Graff Bay City on April 12th. Well, artist registration has officially ended and it's time to get all of your last minute tickets for the exciting community competition!

April 12th will be here before you know it, so don't waste any more time. Get your ArtClash 2014 tickets right now so you don't miss the energized 3-hour competition! Artists from our community will be competing to create original works of art LIVE, in front of the audience! At the end of the competition, a panel will judge the pieces and award prizes to the top ten winners. Plus, you have the chance to take a winning piece home since all of the winning artwork will be sold at a live auction! Or, if you liked a piece that wasn't chosen as a winner, you can snag that piece a the silent auction!

Who's excited? Visit the ArtClash 2014 page for official details on the upcoming event, get your tickets, and we'll see you April 12th! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706. For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Monday, March 31, 2014

Chevrolet Silverado & Equinox Showcased at Comerica Park


Chevrolet Silverado & Equinox Showcased at Comerica Park

BAY CITY, Mich. — Today is Opening Day for the Detroit Tigers in Detroit and along side the game, baseball fanatics will be able to enjoy the presence of two beautiful Chevy vehicles showcased at Comerica Park for the 2014 season! A Blue Topaz Chevrolet Silverado and a Crystal Red Metallic Chevy Equinox made their way to the top of the Chevrolet Fountain just behind centerfield in Comerica Park last Thursday, March 27th.

Chevrolet is the Official Vehicle of Major League Baseball and it only makes sense that the Silverado and Equinox put their gears into park right at their hometown stadium. With the assistance of a massive crane, it took about three hours to get these gems in place atop the Chevrolet Fountain. Not only does Chevy sponsor the well-known fountain at Comerica Park, but each year they select their most prominent vehicles from their lineup to showcase throughout the season. With the help of over 3 million spectators in the stands and at home, maybe the full-size pickup and small SUV will act as good luck charms for the Tigers, inspiring them to knock it out of the park!

At the end of the 2014 baseball season, the Silverado and Equinox will be updated and detailed before going to dealer auction, unlike the featured vehicles from previous years. So if the Chevrolet Silverado and Equinox Showcased at Comerica Park catch your eye, head over to Graff Bay City and we can help you spring into the new season in style! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706. For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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Wednesday, March 26, 2014

Corvette to get 30 MPG with 8-Speed Transmission?

Corvette to get 30 MPG with 8-Speed Transmission?
BAY CITY, Mich.– Corvette and fuel efficiency aren't typically two things that you would associate in the same sentence. But times are a changin' and soon they may be synonymous because the 2015 Corvette Z06 could get 30 mpg with the new 8-speed transmission! Could the new transmission be the final piece to the puzzle facilitating fuel efficiency in Chevy performance vehicles?

According to General Motors in a recent report from the Society of Automotive Engineers, it is that final puzzle piece. GM is confident the 2015 Corvette Z06 8-speed transmission will get 30 mpg. With the current 6-speed, 30 mpg isn't far off and with two extra ratios the 8L90 eight speed transmission improves efficiency by up to 5 percent, which means an EPA-certified 30 mpg highway fuel efficiency rating could be a reality. Plus, the new unit is over eight pounds lighter than the outgoing six-speed, while being equivalent in size. Not to mention, it is capable of shifting 0.8 seconds quicker than the Porsche 911's dual-clutch transmission.

Convinced? The new 8-speed transmission will debut in the 2015 Corvette Z06, but even if a 'Vette isn't in the cards for you, it's possible we may see the standard 2016 model vehicles adopt the new unit! Hank Graff Chevy is located at 3636 Wilder Road, Bay City, MI 48706. For more information on Hank Graff Chevrolet, or for any questions call us at (989) 684-4411 or visit our websites: www.GraffBayCity.com.

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